Yesterday we learned that Facebook is going all out with bots or chatbots in its Facebook Messenger messaging app. These bots come mainly to offer certain services, such as one for know the state of the weather in your area or receive support from a store or company.
These bots allow us to have conversations with a kind of "robot" that will respond as if we were talking to a person. Facebook has launched a kit for developers to start using them for their own services and for this reason we are going to teach you how to use a chatbot on Facebook Messenger. We will take Poncho as an example, the bot to know the weather.
How to use a chatbot on Facebook Messenger
Before we begin, we will use Poncho as the example to start a conversation with a chatbot. A bot that doesn't speak Spanish and the one that must be addressed in English, but which helps us perfectly to know how to get in touch with a chatbot on Messenger.
- The first thing is to have Facebook Messenger installed on your device
- We launch it and from the recent tab we click on the FAB button «+»
- Now we select «Search» and write «Hi Poncho»
- A list of people will appear and we go down until we find the section «Bots and companies»
- We click on «Hi Poncho» and we open a conversation like the ones we have with our contacts
- We write "Hi" and Poncho will answer us and we will start the conversation.
Depending on the company, the bot will have a higher level of interaction and will respond to a large series of responses. In Poncho, after greeting him, he responds by saying hello and offering two answers to be able to choose one. Here it will depend what the company or company wants to offer so that the user does not have it so difficult.
The number of chatbots will grow as companies incorporate it in a new way of interacting with services and products. It is a matter of time.
