This past week, Samsung released a new update for the Galaxy M31, an update that began shipping in India and includes the security patch for the month of April, without more, a routine update that little by little has been deployed in the country.
What was initially just an update has become a headache for Samsung in IndiaSince the number of users who claimed that their terminal had been blocked has been increasing, reaching the point of being forced to remove it from their servers.
The firmware version that causes some Galaxy M31s to crash is number M315FXXU1ATD1, an update that you should avoid installing if you don't want to risk your terminal crashing. This update is no longer available, but it would be convenient for you to take a look at your device in case it is pending installation.
At the moment, Samsung has not released any statement to report which may be the problem that affects some terminals, but at least you have recognized that there is something wrong with you having checked out the update. This update does not block all devices where it is installed, so it is probably due to a specific game of terminals.
We do not know what Samsung's plans are to be able to fix all the terminals that have stopped working, since as in many other countries, freedom of movement in India is severely restricted, so all non-essential shops are completely closed and there is no way to go to an authorized official center.
However, the technical service is working, so you will probably proceed to fix these problems as the clients send them to you or by publishing on your website the instructions to follow so that the terminal comes back to life and eliminate all traces of the update that has blocked it.
