Possibly this situation has happened to you that, when charging your smartphone, the phone screen it does not turn on. Yes, the charging pilot works correctly, but you cannot activate the screen. In addition, in some cases the panel stops working and does not respond to our gestures while charging.
The good thing is that there is a solution to this problem that makes the phone screen not turn on while charging, or the touch does not work. Let's see the possible causes and solutions to this problem.
So you can solve the problem of the phone screen when charging your device
The first thing you have to do is check the plug. Yes, it may seem silly, but it is also possible that the cable is bare, or the plug is not working. The best thing you can do is try charging another device to confirm that enough power is being supplied to the smartphone
On the other hand, check that the charger works correctly. Yes, the cable may be fine, but the charger damaged. So try a different charger. Don't you have another one at home? Well, you ask a friend or your partner to bring it to you. Once this is done, we have several options: is it a plug problem, a cable problem, a charger problem, or a phone problem.
If it is one of the first three options, you just have to replace it with one in good condition. But what if the phone screen does not turn on due to an internal problem? Take it easy, it can be a hardware or software problem. If it is the first reason, you will have to take the terminal to repair. But first, let's rule out possible software glitches.
The first thing you will do is release static charge from screen. If you don't see a battery icon or red light when you connect your device, this may be the problem. To do this, you just have to press and hold the power button for 40 seconds. Then wait five minutes before charging the phone. Now, you ignore it for an hour and then you test to see if it's fixed.
Is the phone screen still crashing? One last option remains: make a factory reset. Looking a bit online, you will see that it is a fairly simple process, basically you will have to press several buttons at the same time to enter a menu that will allow you to leave your phone as just bought. Before, try to connect it to the PC to save all the information, since everything you have stored will be erased. Still not working? We are very afraid that it will have to go through the technical service.
