Alert! A Redmi Note 7 Pro catches fire while playing videos

Song Yujie, a citizen of Zhoukou, Henan Province, China, recently informed the region's growing news quality reporting reporting platform that the phone Notes redmi 7 Pro that he had bought for his father and used for more than 3 months "spontaneously ignited." This happened while not loading and playing videos. This, therefore, was burned, as well as his father's fingers ... Obviously, as a result of what happened, he questioned the quality of the phone.

Xiaomi's after-sales customer service explained to journalists that Mr. Song's mobile phone, the main affected by the explosion, was identified as "A quality problem of a non-mobile phone."

It's hard to dispel Song Yujie's doubts without looking at the detailed evaluation report, and even more so with that vague explanation. emerging news, a Chinese news portal, contacted Xiaomi Group staff to connect with the media on this matter many times. After receiving feedback on Song Yujie's situation, a convincing and solvable response has not been received as of press time.

Redmi Note 7 Pro burned

The product order provided by Song Yujie shows that on July 24 of this year he bought a Redmi Note 7 Pro mobile phone at the Xiaomi Mall for 1.399 yuan. After receiving the phone, Song Yujie gave the phone to her father to use.

Song Yujie said that her father has been using the phone normally since then, without any problem. On the afternoon of October 29, a burning sensation suddenly woke up the sleeping father while the phone played a video. It was discovered that the mobile phone on the quilt that had been playing the video was "on fire with smoke" and the quilt was on fire. Song Yujie's father quickly got up to extinguish the fire, and his fingers were burned in the process.

The live image provided by him showed that the mobile phone broke down into various black parts after burning, and the back cover of the mobile phone came off, exposing the interior of the burned fuselage. The outline of the older model was barely visible and the quilt on the other side showed obvious signs of burning.

Song Yujie said that the night after the incident, he and Xiaomi reflected it and sent the burned mobile phone in accordance with after-sales requirements. After the identification, the company told him on November 11 that "the mobile phone was on fire for external reasons, not a quality problem."

Given this result, Song Yujie did not approve and insisted that the mobile phone burned only due to quality problems, but could not determine which part caused the ignition. You haven't seen a detailed evaluation report so far.

Xiaomi after-sales customer service confirmed to emerging news that Mr. Song's mobile phone that had caught fire was identified as "a quality problem of a non-mobile phone". When the emerging news asked the specific cause of the incident, customer service did not respond.

When the journalist of the aforementioned portal asked the manager Zhu of the Xiaokou Authorized Service Center for the detailed identification report of the manufacturer, the other party said that he needed to submit a request to his superior and then send it to Song Yujie, the son of the affected person who made the claim, by email.

"Because the other party explained non-quality issues, the mobile phone could not be guaranteed," Song Yujie said.

After everything that happened, in the Xiaomi Mall, which was where it was purchased, it was found that the Redmi Note 7 Pro claims to be equipped with a 4,000 mAh battery, a Snapdragon 675 processor and has an 18-month warranty. Remember that the device also has a 6.3-inch diagonal IPS LCD technology FullHD + screen.