How does the Honor guarantee work?

Honor is managing to carve out a growing niche in the market in record time thanks to its incredible solutions, a line of phones that stands out for its reasonable price and features that allow it to attack both the high-end and mid-range markets. Phones like the Honor 7 or the recently presented Honor 5X are clear examples of this.

Honor phones can only be purchased through the manufacturer's official store since it does not have physical distributors, allowing costs to be reduced even more, although users may have a question: How does the Honor guarantee work? To answer the main questions, we have contacted Honor's after-sales service to answer all our possible questions.

We answer all your questions related to the Honor guarantee

The first big question that any client may have is regarding the duration of the guarantee. Then, How long is the Honor warranty?

In this case, the answer is very simple: Any Honor product purchased from Spain will have an official two-year warranty. From Honor we have been reminded that, whenever you make the purchase of a product in a physical store or online, you are entitled, in accordance with EU legislation, to a free minimum two-year warranty.

Okay, Honor's warranty is two years. Now suppose we have a problem with our Honor device. How can we contact Honor to handle any warranty related issue?

For this, Honor offers its Honor Customer Service Center, with contact telephone number 902012420, which is available to customers of the brand of Monday to Friday from 10:00 a.m. to 20:00 p.m.

Also through this same phone number you can know the status of the repair of your phone and even receive technical support if you have any questions regarding your phone or Honor wearable.

In the event that we need to use the Honor guarantee because our terminal fails, Do we bear the shipping costs?

Honor offers us two possibilities: that they send a messenger to our address to pick up the phone, at no cost to the customer, or if we prefer we can send the terminal directly to the address provided from the Honor Customer Service phone.

Today our phones are an essential tool for our day to day. It's important to know how long on average Honor phones are in your repair service.

Your answer has surprised me. The mean that it takes 4 days to repair the phone: one day to send the product to the repair center, two for repair and one more day to return the terminal to the customer.

In addition, from After Sales Honor they remind us that we can take the phone to repair at any Huawei Customer Service Center. With the purchase invoice they will give service to any Honor customer. Currently Huawei has a total of 10 centers of its own, although it will not take long to extend the number of Huawei Customer Service Center. And we cannot forget the 70 multi-brand repair centers distributed throughout the country and where you can have your phone repaired.

We know that Phone House, a chain with more than 300 stores distributed throughout Spain, allows you to take any phone to repair as long as you attach the purchase invoice, regardless of whether you have not bought the phone in the chain. Could we also take an Honor phone to repair to a Phone House, even if the purchase is online?

From Honor they confirm that yes, we could go to any Phone House and they would be required to accept our phone, although the repair time would increase significantly, so it is better to request the collection of the terminal.

Suppose we have any mishap that does not cover the Honor guarantee, What is the procedure to follow if, for example, the phone screen has broken?

From Honor they inform us that once the terminal arrives at Honor, they assess whether the warranty covers the damage. In the case of a broken screen, that would not cover it, Honor offers the generation of a budget that carries a cost, although the client can always reject the generation of this budget.

After having contacted the after-sales team of the Asian manufacturer, who have clarified most of the doubts that a user might have regarding the Honor warranty performance, it is clear that the technical service is quite good.

Personally Honor is a brand that I really like. All the products of the Huawei subsidiary that I have had the opportunity to try have left a great taste in my mouth. Especially the autonomy of its devices, which stand out compared to most of its competitors since all the phones in the family Honor have an autonomy that reaches a day and a half without too many problems, giving considerable use to the device.

The only thing that I can find about Honor's warranty is the fact that the manufacturer makes you lose the warranty if you root the terminal to install something. ROM personalized. It is true that most, if not all, manufacturers follow the same pattern: if you touch the software of my device, you lose the warranty. But taking into account how the Android community is, with that spirit of freedom that iOS devices lack (the great competition of Android in the telephony market), I think that the big manufacturers, and Honor is one of them, should start to think about changing things a bit.

I am sure that the first major manufacturer to allow custom ROMS to be installed on their devices without fear of losing the warranty would attract a good legion of consumers. Although in any case, it must be recognized that the Honor guarantee is more than correct, and the fact that do not even have to move from home if you have any problem with a manufacturer's phone is a plus to take into account.

And you, what do you think of Honor? Do you think there is any fringe in the guarantee that Honor offers to its entire range of products? Is there a question that has not been resolved in this article that you would like me to ask?