Due to the said coronavirus, we Spaniards are forced to stay in our homes for the next 14 days, at least initially and We can only go out in a series of cases contemplated in the State of Alarm that the Spanish government has imposed to prevent the number of those affected from continuing to increase.
Google has urged many of its employees work from home, in order to reduce the possibility of catching the coronavirus, like Apple, Microsoft, Amazon, Facebook. The effects of this decision, we can see them, without going any further, on the support page of the Google store.
If we access the Google Store help page, a poster is shown in the header with a yellow background where we can read:
Due to the COVID-19 outbreaks and as a preventive health measure, we have limited the number of specialists in our assistance teams. Since it may take a little longer than usual to contact us, we want to thank you for your patience. If you need assistance, remember that you can also consult the Help Center.
This incident is displayed both in the option of establishing communication through messages with a specialist, as if we request that an expert contact us or if we have a problem with our Google Pixel.
Estimates of waiting to receive support part of the Google Store is 3 to 5 minutes to request a chat, 2 minutes if we want to be contacted and 18 to 24 hours if we want support via email.
Not all Google services are being affected by the coronavirus, only those that are related to the Google Store and the hardware products that it makes available to us. In the support pages of Gmail, Google Maps, YouTube and others we did not find any poster that announces delays in response times.
